Before explaining the comment accessing SFR messaging and solving common connection problems, we would like to remind you that access to SFR messaging is taken from the official SFR website or their mobile application. Then we show you how to log into their website with a browser, as this is a technique we can follow with a cell phone or computer. However, we strongly suggest that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures the use of SFR Mail.
Existing customers will discover English-speaking Customer Support with sfr mail messagerie somewhat limited. There seems to be an English (and Arab) Customer Care Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but based on online forum discussions clients are often redirected towards the regular French Customer Care. SFR thus offers only limited English-speaking help online, besides a couple of discussions in their online forum. You may be able to find someone who speaks English within an SFR boutique, though this is not guaranteed.
All of SFR’s automated Customer Service can be obtained round the clock a day, a week per week. You can also contact the Live Customer Service which is available Monday through Saturday from 8 am to 8 pm via a chat, which you will be able to gain access to via your SFR account.
In the event you would prefer to talk to someone on the phone, you need to dial 1023. Note that this best times to call are each morning between 8 am and 12 pm, or in the afternoon from 2 pm to 6 pm.
To sign up to get a cellular phone or Internet (without or with television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from a fixed telephone line) or request a free callback to arrive at English speaking customer care. You can discover more about SFR offers and ways to sign up for a plan within our guide to SFR in France.
Locate an SFR Boutique Close To You
SFR operates countless boutiques across France, so you will be able to locate a physical location in your area. You can get the address for that SFR shop in the area within this online directory (in French).
If you are comfortable reading French, you may find SFR’s online Customer Support a much more efficient option compared to the telephone, as it lets you avoid lengthy time invested in hold.
Existing customers can request assistance in their online personal space (Espace Client SFR). You will get received your web credentials in the documents accompanying your subscription, though SFR can resend a username/password in case you have forgotten them. Within your Espace Client you will find the subsequent services:
We recommend calling SFR or submitting a client service request online for timely responses to your questions and concerns. However, cellular phone cancellations and then for official complaints should be sent by post.
To cancel your mobile plan with SFR, you will have to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) which you send to SFR must contain your complete name (prénom, nom de famille), your bank account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to request an avis de réception at the post) for the following address:
You will also need to send a lettre recommandée avec avis de réception to SFR in order to cancel an online plan along with them. You need to provide a minumum of one month’s notice to cancel a web plan, and will need to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your complete name (prénom, nom de famille), your money number (identifiant abonné), along with your account ID (numéro de Ligne de l’abonné), together with the date for cancellation. The cancellation letter can be brought to:
The first strategy when you have a complaint with sfr mail connexion is to contact their customer support, either online or over the phone (1023). If you are unable to resolve the issue and would like to create a formal, chcsyy complaint, send a letter towards the relevant customer care postal address:
If you are not able to resolve your complaint through SFR’s regular customer support, you can send a letter to SFR’s mediation service, known as the Service National Consommateur. The letter should be sent by recommended post (lettre recommandée avec avis de réception) in order to get treated.